- Terms & Conditions
- Website Terms of Use
- Package Terms of Service
- Event Terms of Service
These Terms of Use and Package Terms of Service (the “Terms”) are applicable to any person (“User” or “you”) who accesses the ‘DreamSetGo’ website located at www.dreamsetgo.co (“Website”) or enquires about or avails of any Services (as defined below) through the Website.
The Website is owned and operated by Sporta Technologies Private Limited (the “Company”, “us” or“we”). Through the Website, the Company offers for sale customized travel packages for sports events across the world (“Packages") and the opportunity to obtain personalised videos and conduct live video chats with Celebrities (“Virtual Experiences”) The Packages and Virtual Experiences shall collectively be referred to as the services (“Services”) or the purposes of these Terms.
By using the Website or procuring any Services, the Users shall be deemed to have accepted these Terms as a binding document that governs User's dealings and transactions with the Company. If the User does not agree with any part of this Agreement, then the User must use or access the Website and must not avail the Services.
All rights and liabilities of the User and the Company with respect to any Services facilitated by the Company shall be restricted to the scope of these Terms.
The Company provides the Services subject to the notices, terms, and conditions set forth in these Terms. In addition, when you use the Website, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such Services,which will be deemed to be incorporated into these Terms by reference.
The Company reserves the right to change, modify or suspend the Website, the contents thereof, the Services and these Terms at any time without any prior intimation to you. All modifications will be posted on the Website and will become effective immediately upon such posting to the Website. Use of the Website constitutes the User's acceptance of such Terms or provided by us in relation to any Services, as may be amended from time to time. Please review these Terms regularly to remain informed of any change.
These Terms were last modified on: 3rd December 2025
I. Website Terms of Use
Eligibility
- You will be eligible to transact on the Website only if you are competent to contract under the Indian Contract Act, 1872. A person is competent to contract under the Indian Contract Act, 1872, if he/she is above 18(eighteen) years of age, is of a sound mind and is not disqualified from contracting by any law to which he/she is subject.
- As a minor, if you wish to use or transact on the Website, such use ort ransaction shall only be made by a person of legal contracting age (legal guardian or parent). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
Content and Intellectual Property Rights
- This Website is controlled and operated by the Company. All content provided through the Website, including but not limited to audio, images,software, graphics, designs, text, icons, proprietary logos, service marksand trademarks and such similar content ("Content"), is registered by or licensed to, the Company and protected under applicable intellectual property laws.
- You agree to follow all instructions provided by the Company which will prescribe the way you may use the Content. You shall not use this Content for any purpose, except as specified herein. The unauthorized use of Content will be in violation of the applicable law.
- You shall not distribute exchange, modify, sell or transmit anything fromt he Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. You agree not to rearrange or modify the Content available through the Website. You agree not to display, post or frame the Content for use on any other websites, apps, blogs, products or services, except as otherwise expressly permitted under these Terms. You agree not to create any derivative work based on or containing the Content. The framing of or in-line linking to the Services or any Content contained thereon and/or the use of WebCrawler, spidering or other automated means to access, copy, index, process and/or store any Content made available on or through the Services other than as expressly authorized by us shall be prohibited. You further agree not to copy, modify, rent, lease, loan, sell, assign, distribute, reverse engineer,grant a security interest in, or otherwise transfer any right to the technology or software underlying the Website or in relation to the provision of the Services. As a general rule, you may not use the Content in any commercial product or service, without our express written consent.
- You shall not distribute exchange, modify, sell or transmit anything fromt he Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. You agree not to rearrange or modify the Content available through the Website. You agree not to display, post or frame the Content for use on any other websites, apps, blogs, products or services, except as otherwise expressly permitted under these Terms. You agree not to create any derivative work based on or containing the Content. The framing of or in-line linking to the Services or any Content contained thereon and/or the use of WebCrawler, spidering or other automated means to access, copy, index, process and/or store any Content made available on or through the Services other than as expressly authorized by us shall be prohibited. You further agree not to copy, modify, rent, lease, loan, sell, assign, distribute, reverse engineer,grant a security interest in, or otherwise transfer any right to the technology or software underlying the Website or in relation to the provision of the Services. As a general rule, you may not use the Content in any commercial product or service, without our express written consent.
- You shall not create apps, extensions, or other Services that use our Content without our permission. You shall not aggregate or otherwise useour Content in a manner that could reasonably serve as a substitute foraccess to the Website.
- Users are solely responsible for all materials (whether publicly posted orprivately transmitted) that they upload, post, e-mail, transmit, or otherwise make available on the Website ("User Content").
- You shall not write or send User Content using language or content which is:
- abusive, threatening, offensive, defamatory, coercive, obscene,belligerent, glorifying violence, vulgar, sexually explicit,pornographic, illicit or otherwise objectionable;
- contrary to any applicable law;
- violates third parties' intellectual property rights;
- in breach of any other part of these Terms.
- You represent and warrant that you own all Intellectual Property Rights in your User Content and that no part of the User's Content infringes any third party rights. You further confirm and undertake to not display or use the names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights of any third party on the Website. You agree to indemnify and hold harmless the Company, its directors, employees, affiliates and assigns against all costs, damages, loss and harm including towards litigation costs and counsel fees, in respect of any third party claims that may be initiated including for infringement of Intellectual Property Rights arising out of such display or use of the names, logos,marks, labels, trademarks, copyrights or intellectual and proprietary rights on the Website, by you or through your commissions or omissions.
- Further, you are requested to report any User Content which is deemed tobe unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs,spam, or is violative of any applicable law tocontactus@dreamsetgo.com. On receiving such report, the Company reserves the right to investigate and/or take such action as the Company may deem appropriate.
- You hereby grant to Company and its affiliates, partners, licensors and associates a worldwide, irrevocable, royalty-free, non-exclusive, sub-licensable license to use, reproduce, create derivative works of, distribute,publicly perform, publicly display, transfer, transmit, and/or publish UserContent for any of the following purposes:
- displaying User Content on the Website and any material generated by the Company for any purpose including promotional and commercial purposes;
- distributing User Content, either electronically or via other media, to other users seeking to download or otherwise acquire it, and/or
- storing User Content in a remote database accessible by end users,for a charge.
- This license shall apply to the distribution and the storage of UserContent in any form, medium, or technology.
- The intellectual property rights ("Intellectual Property Rights") in all software underlying Website and material published on the Website,including (but not limited to) software, advertisements, written content,photographs, graphics, images, illustrations, marks, logos, audio or video clippings and Flash animation, is owned by the Company, its partners,licensors and/or associates. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or Content either in whole or in part without express written license from the Company.
- You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display, or in any way exploit any of the materials or Content on the Website either in whole or in part without express written license from the Company.
- You may request permission to use any Content by writing tocontactus@dreamsetgo.com.
- The Company respects the Intellectual Property Rights of others. All names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on the Website belonging to any person (including User), entity or third party are recognized as proprietary to the respective owners. Any claims, controversy or issues against these names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights must be directly addressed to the respective parties under notice to the Company. You are requested to send us a written notice/ intimation if you notice any act of infringement on the Website, which must include thef ollowing information:
- A clear identification of the copyrighted work allegedly infringed;
- A clear identification of the allegedly infringing material on the Website (with specific URL reference);
- Your contact details: name, address, e-mail address and phone number;
- A statement that you believe, in good faith, that the use of the copyrighted material allegedly infringed on the Website is not authorized by your agent or the law;
- A statement that the information provided in the notice is accurate,and under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed;
- Your signature or a signature of your authorized agent.
The aforesaid notices can be sent to the Company by email at contactus@dreamsetgo.com
Website Access and Use
- You are granted a limited, non-exclusive, non-transferable right to access and use this Website as expressly permitted herein.
- You agree not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever. You agree to abide by exclusionary protocols (e.g., Robots.txt, Automated Content Access Protocol (ACAP),etc.) that may be used in connection with the Services. You shall notaccess parts of the Services to which you are not authorized or attempt to circumvent any restrictions imposed on your use or access of the Services.
- The Website shall be used by bonafide User(s) for a lawful purpose. We reserve the right to terminate or restrict your access to the Website if, in our opinion, your use of the Services may violate any laws, regulations or rulings, infringe upon another person's rights or violate these Terms, for general maintenance or any other reason whatsoever. The Company reserves the right, in its sole discretion, to terminate the access to the Website and the Services offered on the same or any portion thereof at any time, without notice.
- The Company will use commercially reasonable measures to ensure that the Website is free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website is done entirely at your own discretion and risk and you willbe solely responsible for any damage to your computer systems ordevices or loss of data that may result from the download of such data or information.
- You agree to provide true, accurate, current and complete information at the time of registration and at all other times. You further agree to update and keep updated your registration information.
- The Company shall not be held liable if any e-mail/SMS remains unread by you as a result of such e-mail getting delivered to your junk or spam folder.
- You are responsible for maintaining the confidentiality of your accounts and passwords. You agree to immediately notify the Company of any unauthorized use of your passwords or accounts or any other breach of security.
- You agree to exit/log-out of your account at the end of each session. The Company shall not be responsible for any loss or damage that may result if you fail to comply with these requirements. Without limiting the foregoing, you agree not to use the Website for any of the following:a.To engage in, publish, post, upload, e-mail, distribute, or disseminate (collectively, "Transmit") any obscene, offensive, unlawful, infringing, indecent, racial, communal, objectionable, defamatory or abusive action or communication;b.To advertise, offer or sell any services or products for any commercial purpose on the Website without the express written consent of the Company;c.To interfere with or disrupt the Company servers, or networks;
- Use of the Website is subject to existing laws and legal processes. Nothing contained in these Terms shall limit the Company’s right to comply with governmental, court, and law-enforcement requests or requirements relating to your use of the Website.
- If you violate any of the aforesaid terms or these Terms, the Company shall be at liberty to take appropriate legal action against you.
- In the event you breach these Terms, the Company reserves the right to recover any amounts due to be paid by you to the Company, and to take appropriate legal action as it may deem necessary.
Registration
- While you may visit some areas of the Website without registration,certain information relating to the Services may be accessed only by registration. The information sought at the time of registration may include details such as, your name, address, nationality, age, email address, and phone number.
- You shall provide complete and accurate information about yourself and shall notify us to keep this information up to date. Additionally, you shall have to check the box confirming that you have read and agreed to these Terms and the Website’s Privacy Policy available at (“Privacy Policy”) in order to complete the registration process.Any failure to adhere to the terms under the Privacy Policy shall be considered a violation of the Terms as set forth herein.
- After registering on the Website, you will receive a designated user account and you shall provide a password for such account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, mobile phone, or any other device. Any and all actions performed by any person using your account and password shall be deemed to have been committed by youand you shall be liable for the same.
- You shall not to abuse the Services provided by the Company and shall take responsibility for any improper or illegal use of your account(including illegal or improper use by a third party who has used your password to access your account) and repay the Company with any costs and/or losses that we suffer as a result.
- You shall not register or operate more than one registered user account.The Company reserves the right to terminate your registration at any time if it is found that you have been using the registered account for any illegal or improper activities.
- In the event you do not abide by these Terms and all other rules,regulations and terms of use, the Company may, at its sole and absolute discretion, take necessary remedial action, including but not limited to:
- restricting, suspending, or terminating your access to all or any part of Services; or
- deactivating or deleting your account and all related information and files on the account.
- The Company may limit your activity, warn other users of your actions,immediately suspend or terminate your registration, block your IP Address, refuse to provide you with access to the Website, or take anyother action it deems fit, if:
- you are in breach of these Terms;
- the Company is unable to verify or authenticate any information provided by you; or
- the Company believes that your actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for you, other users of the Company, or the Company itself.
- In the event you have been suspended or terminated, you shall not register or attempt to register with the Company with different credentials or use the Website in any manner whatsoever until you are reinstated bythe Company. The Company may at any time in its sole discretion reinstate suspended users.
Security and Account Related Information
- While registering on the Website, you shall choose a password to access your account and you shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is your duty to notify the Company immediately in writing of any unauthorized use of your password or account or any other breach of security. The Company will not be liable for any loss that may be incurred by you as a result of unauthorized use of the password or account, either with or without your knowledge. You shall use only your account at all times.
- You understand that any information that is provided to this Website maybe read or intercepted by others due to any breach of security at your end.
- The Company keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., the Company may at times verify certain information of its users like their credit score, as and when required.
- The Company adopts the best industry standard to secure the information as provided by you. However, the Company cannot guarantee that there will never be any security breach of its systems which may have an impact on the information provided by you.
- The data provided by you and as available with the Company may be shared with concerned law enforcement agencies for any lawful or investigation purpose without your consent.
Term and Termination
- These Terms will remain in full force and effect while you continue the use of the Website and/or avail of the Services. The Company retains the right to deny access to the Website and/or the Services to anyone who it believes has violated any of these Terms or does not accept these Terms.
- We may also suspend or terminate your access if we are prevented from providing Services to you by circumstances beyond our control. The Company may, in exceptional circumstances, cease to publish the Website and the Content or cease to provide Services.
Advertisements
- The Website may contain links to third party websites. The Company doesnot control such websites and is not responsible for their contents. If you access any third-party website, the same shall be done at your own risk and the Company shall assume no liability for the same.
- The Company is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages tothe extent such information is updated or provided directly by the service provider or the advertisers.
- The Company does not endorse any advertisers on its Website, or anylinked sites in any manner. You are requested to verify the accuracy of all information provided on the third-party web pages.
- The linked sites are not under the control of the Company and hence the Company is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites.
Warranties and Disclaimer
- To the extent permitted under law, neither Company nor its parent/holding company, subsidiaries, affiliates, directors, officers, professional advisors, employees shall be responsible for the deletion, the failure to store, the mis-delivery, or the untimely delivery of any information or material.
- Any material accessed, downloaded or otherwise obtained through the Website is done at your discretion, competence, acceptance and risk, and you will be solely responsible for any potential damage to your computer system or loss of data that results from your download of any such material.
- The Company shall make best endeavors to ensure that the Website is error-free and secure. However, neither the Company nor any of its partners, licensors or associates makes any warranty that:
- Website will meet your requirements;
- Will be uninterrupted, timely, secure, or error free;
- The results that may be obtained from the use of Website will be accurate or reliable; and
- The quality of Services or information that you obtain through the Website will meet your expectations.
- To the extent permitted under law, neither the Company nor its partners, licensors or associates shall be liable for any direct, indirect, incidental,special, or consequential damages arising out of the use of or inability touse our Website, even if you have been advised of the possibility of such damages.
- To the extent permitted under law, in the event of suspension or closure of any Services, you shall not be entitled to make any demands, claims, on any nature whatsoever.
- In the event you breach, or the Company reasonably believes that you have breached these Terms or has illegally or improperly used the Services, the Company may, at its sole and absolute discretion, and without any notice to you, restrict, suspend or terminate your access to all or any part the Website, deactivate or delete your account and all related information on the account and further, take technical and legal steps as it deems necessary.
- The Company reserves the right to introduce and initiate new features, functionalities, components to the Website and/or Services and/or change, alter, modify, suspend, discontinue or remove the existing ones without any prior notice to you. Further, the Company is entitled to discontinue (either permanently or temporarily) one or more of the Services provided or terminate the Website without any prior notice to you.
- The Company may prescribe certain limits on the use of the Website and/or Services or storage of Content at its sole discretion without any prior notice to you while at all times complying with its Privacy Policy.
- The Website, all the materials and Services, included on or otherwise made available to you through this Website is provided by the Company“as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, the Company does not warrant that:
- this Website and/or Services will be constantly available, or available at all;
- the information on this Website or provided through the Services is complete, true, accurate or not misleading; or
- the quality of any services, information, or other material that you may obtain through the Website or Services will meet your expectations.
- The Company, to the fullest extent permitted by law, disclaims all warranties, whether express or implied, including the fitness for particular purpose and non-infringement.
- The Company makes no warranties about the accuracy, reliability, completeness, or timeliness of the Website, Content, and Services.
- Nothing on this Website constitutes, or is meant to constitute, advice of any kind.
Limitation of Liability
- The Company shall, under no circumstances be held responsible or liable on account of any loss or damage sustained (including but not limited to any accident, injury, death, loss of property) by you or any other person or entity during the course of access to the Website.
- You shall be solely responsible for any consequences which may arise due to your access of Website by conducting an illegal act or due to non-conformity with these Terms including provision of incorrect address orother personal details.
- In consideration of the Company allowing you to access the Services, to the maximum extent permitted by law, you waive and release each and every right or claim, all actions, causes of actions (present or future) you have or may have against the Company, its respective agents, directors,officers, business associates, group companies, sponsors, employees, or representatives for all and any injuries, accidents, or mishaps (whether known or unknown) or (whether anticipated or unanticipated) arising out of the provision of Services.
- In no event shall the Company be liable for any direct, indirect, punitive,incidental, special or consequential damages, and any other damages likedamages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or availing of the Services.
User Representations and Indemnification
- You shall represent, warrant and covenant that no materials of any kind provided by you will (i) violate, plagiarise, or infringe upon the rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights; or (ii) contain libellous or other unlawful material.
- You hereby agree to indemnify, defend and hold harmless the Company and all of the Company’s officers, directors, owners, agents,customers/clients, information providers, affiliates, licensors and licensees(collectively, the "Indemnified Parties") from and against any and all liability and costs, including, without limitation, reasonable advocate's fees, incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms or the foregoing representations, warranties and covenants.
- You shall cooperate as fully as reasonably required in the defence of any such claim. The Company reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you. You shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and the Company cannot be held responsible for the same.
Information Gathered and Tracked
- Information submitted or collected on the Website or pursuant to the use of the Services shall be stored in a database. Specifically, we store, interalia, the username, name, e-mail address, contact number, as submitted or collected on our Website or through the provision of the Services. We may use such information to send out occasional promotional materials, including alerts on new services available, or other promotional and marketing material relating to our clients and customers.
- The Privacy Policy shall be deemed and construed to be an integral part of these Terms, and any violation thereof shall constitute a breach of these Terms.You may find out more about how we use your information at Privacy Policy, which are incorporated by reference in these Terms.
Miscellaneous
- SEVERABILITY: If any provision of these Terms are determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and theremaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
- JURISDICTION: This Agreement is subject to interpretation as per the laws of the Republic of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Mumbai.
- AMENDMENT TO THE TERMS: The Company reserves the right to change the Terms from time to time. You are responsible for regularly reviewing the Terms.
- CONFIDENTIALITY: You shall maintain confidentiality of any information which is specifically mentioned by the Company as confidential and shall not be disclosed unless as required by law or to serve the purpose of these Terms and the obligations of both the parties herein.
- WAIVER: The Company’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision
- ENTIRE AGREEMENT: These Terms constitute the entire agreement between you and the Company and govern your use of the Website,superseding any prior agreements that you may have with the Company.
- FEEDBACK FROM USER: The Company may require the feedback of its users for improving the Services. You shall hereby authorize the Company to contact you for your feedback on various Services offered by theCompany. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case you choose not to be contacted, you shall write to the Company for specific exclusion atcontactus@dreamsetgo.com.
Package Terms of Service
User's Responsibility and Conduct
- You are advised to check the description of the Services before making a booking. You shall be bound by all the conditions as mentioned in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the Terms.
- If you intend to make a booking on behalf of another person, it shall be your responsibility to inform such person about these Terms, including all rules and restrictions applicable thereto. You will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the Services.
- You hereby warrant to comply with all applicable laws and regulations of the concerned jurisdiction regarding use of the Services for each transaction.
- You shall authorize the Company’s representative to contact you over phone, message and email using the contact details provided with your account. This consent shall supersede any preferences set by you through national customer preference register (NCPR) or any other similar preferences.
Fees and Payment
- In addition to the cost of booking as charged by the service providers, the Company reserves the right to charge certain fees in the nature of convenience fees or service fees.
- The Company reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed before confirming the booking or collecting the payment from you.
- The Company shall reserve the right to deduct, charge or claim from you the balance fees due to be paid to the Company.
- The Company shall cancel the bookings if the amount in full is not paid before the booking utilization date.
- The booking amount for the Packages available on the Website shall include the charges for flight tickets, accommodation charges, ticketcharges for the events, and any convenience fees as determined by the Company. The booking amount may vary for different Packages and the Company shall not be liable or obliged to disclose the breakdown of the booking amount in full at the time of making the booking. The Company may, but is not obliged to display or communicate to you any breakdown of the fees or payments made in relation to any booking made by you.
- You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the Services, as per the applicable laws.
- Increase in the price charged by the Company on account of change in rate of taxes or imposition of new taxes, levied by Government shall be borne by you. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
- In the event the booking fails to get confirmed for any reason whatsoever, despite payment being made, the Company shall process the refund of the booking amount paid by you and intimate you about the same. The Company is not under any obligation to provide an alternate booking inlieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions.
- You agree and understand that all payments shall only be made to bank accounts of the Company. You further understand that the Company or itsagents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of the Company. You agree that if you transfer any amount against any booking or transaction to any bank account that is not legitimately held by the Company or to any personal account of any person, the Company shall not be held liable for the same. You shall not hold any right to recover from the Company any amount which is transferred by you to any third party.
- You shall not share your personal sensitive information like credit/debitcard number, CVV, OTP, card expiry date, user IDs, passwords etc. withany person including the agents, employees or representatives of the Company. You shall immediately inform the Company if such details are demanded by any of its agents' employees or representatives. TheCompany shall not be liable for any loss that you incur for sharing the aforesaid details.
Bookings by Travel Agents
- All travel agents, tour operators, consolidators or aggregators ("Travel Agents") are barred from using this Website for any commercial or resale purposes except with the prior registration with the Company as B2B agents, priority partner or a franchisee, and explicit permission of the Company is provided to use the Website.
- The Company reserves the right, including without limitation, to cancel all unauthorized bookings by the Travel Agents immediately, without any notice and shall withhold payments or any refunds thereto.
- The Company shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents. All discounts and offers mentioned on the Website are applicable only to individual User(s) of the Company for bookings made directly on the Website.
Right to Refuse Bookings
- The Company reserves the right to not accept any booking without assigning any reason thereof, at its sole discretion.
- The Company shall not provide any service or share confirmed booking details till such time the complete payment is received from you.
Cancellation by Company
- You hereby undertake to provide the Company with correct and valid information while using the Website, and not to make any misrepresentation of facts. Any default on your part will disentitle you from availing the Services.
- In the event that the Company has reasons to believe at any time during or after receiving a request for Services from you that the request for Services is either unauthorized or the information provided by you is incorrect or that any fact has been misrepresented by you, the Company shall be entitled to appropriate legal remedies against you, including cancellation of bookings, without any prior intimation. In such an event,the Company shall not be responsible or liable for any loss or damage that may be caused to you or any other person in the booking, as a consequence of such cancellation of booking or Services.
- In the event that any judicial, quasi-judicial, investigation agency, government authority approaches the Company to cancel any booking,the Company shall cancel the same without approaching you.
- You shall not hold the Company responsible for any loss or damage arising out of measures taken by the Company for safeguarding its own interest and that of its users. This shall also include the Company denying or cancelling any bookings on account of suspected fraud transactions.
Cancellation by User
- Booking(s) made by you through the Company are subject to the applicable cancellation policy as set out below or as communicated to you by the Company at the time of booking. Please note that the cancellation policy as communicated by the Company at the time of your booking shall take precedence over any other cancellation policy.
- Time period in which the cancellation is made:
- 100% of the booking amount to be refunded; if the cancellation is done within 30 days or more from the date of departure
- 75% of the booking amount to be refunded; if the cancellation is done within 15-30 days from the date of departure
- 50% of the booking amount to be refunded; if the cancellation is done within 8-15 days from the date of departure
- 25% of the booking amount to be refunded; if the cancellation is done within 3-7 days from the date of departure
- No refund will be processed if the cancellation is done within 72 hours from the date of departure or in the occurrence of a no-show for any reason whatsoever.
- Refunds, if any, on cancelled bookings shall always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking. Any applicable refunds will be processed as per the defined policies of the service provider and the Company as the case may be and as communicated by the Companyat the time of booking.
Communications from Company
- The Company will send booking confirmation, itinerary information,cancellation, payment confirmation, refund status or any such other information relevant for the transaction or booking made by you, via SMS,internet-based messaging applications like WhatsApp], voice call, e-mail or any other alternate communication detail provided by you at the time of booking. Any changes in the schedule or the itinerary which is made by specific service providers may be shared with you directly by the service provider and the Company shall not be responsible for communicating thesame.
- The Company may contact you through the modes mentioned above for any pending or failed bookings, to be aware of your preference for concluding the booking and also to help you with the same.
- You hereby unconditionally consent that such communications via SMS, internet-based messaging applications like WhatsApp voice call, email or any other mode by the Company are:
- upon your request and authorization;
- 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI),and
- in compliance with the relevant guidelines of TRAI or such otherauthority in India and abroad.
- You shall indemnify the Company against all types of losses and damages incurred by the Company due to any action taken by TRAI, Access Providers (as defined under the TRAI regulations) or any other applicable authority due to any erroneous complaint raised by you on the Company with respect to the communications mentioned above or due to an incorrect number or email id being provided by you for any reason whatsoever.
Third Party Service Providers
- The Company does not control or operate any airline, shipping company, coach, hotel, transport vehicles, restaurant, kitchen caravan or any other facility or service that forms a part of any Package.
- The Company shall not be responsible for any delay, improper service,standard of service provided by any service provider or any independent contractor, or for any injury, death, loss or damage which is caused by theact or default of any hotel, airlines, shipping companies, cruise, coach owners and tour operators.
- The Company shall not be responsible for any act or actions of co-travelers, co-passengers or third parties which may result in injury, damage to the life or limb or property of the User, or which may lead to interference in enjoying or availing the services provided in any Package.
- The Company shall act as a facilitator by connecting you with the respective service providers.
- The Company's liability is limited to providing you with a confirmed booking for the Package as selected by you. The Company will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any service provider. Anyissues or concerns faced by you at the time of availing any Services shall be the sole responsibility of the service provider.
- Unless explicitly committed by the Company as part of any Services:
- the Company assumes no liability for the standard of Services as provided by the respective service providers.
- the Company provides no guarantee with regard to their quality or fitness as represented.
- the Company does not guarantee the availability of any Services as listed by a service provider.
- the Company merely provides a technology platform for booking of Services and the ultimate liability rests on the respective service provider and not the Company.
- The Company being merely a facilitator, shall not be liable for the following:
- Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to you or any person travelling with you.
- Any act, omission, default of any travel agent or third party or anyother person or by any servant or agent employed by you who maybe engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for you or for any person traveling with you.
- The temporary or permanent loss of, or damage to, baggage, valuables or personal belongings howsoever caused including willful negligence on the part of any person.
- Any delay made in delivery of the service by the concerned service provider.
- Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. or failure on part of hotel to allow check-in despite confirmed booking for whatever reason.
- Any claims of any dispute with the service provider or tour manager.
- Any claim arising due to delay at the airport and if you have to wait at the airport or at the hotel for check-in due to any technical snag or any other reason not attributable to the Company, the Company shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.
- Any damages caused due to reasons beyond the control of the Company.
- In no event shall the entire liability of the Company for any claims directly and indirectly arising out of a Package exceed the total booking amount paid by you for such Package.
Events
- With respect to any Event tickets/passes included in any Packages, you understand and agree that the Company's role is limited to facilitating the procurement of the Event tickets for inclusion from the relevant Event organisers or ticket service providers (“Event Partners”) as the case may be .
- For all Events and Event tickets and passes, the terms and conditions specified by the Event Partner shall also be applicable. You agree to comply with such terms and conditions in addition to these Terms.
- Unless otherwise informed to you by the Company, it shall be your responsibility to reach the place of staging the Event and complete any formalities specified by the Event Partners to attend the Event.
- The Company shall not be liable or responsible for:
- Any damage or loss, injury, accident, death, breakdown, irregularity,delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service, or cancellation of any Event due to no fault of the Company;
- The health, safety and well-being of the User and accompanying individuals in the course of attending the Event or thereafter;
- Any incidental or ancillary services which is directly purchased by you from the Event Partner
- Any incorrect information provided by the Event Partner;
- The maximum liability of the Company with respect to any Event that a User is not able to attend due to the fault of the Company, will be limited to refund of the applicable cost for booking the Event tickets to the User.
- You agree to be in possession of and carry valid documents viz. identity proof, address proof, passport or any other document as specified by the Event Partner in order to attend the Event. You shall be required to adhere to the rules and regulations mandated by the Event Partner and must strictly abide by such rules.
- You recognise that over the course of attending any Event, you assume an important personal obligation to conduct yourself in a manner strictly compatible with all local laws and regulations, and with the policies of the Event Partner.
Package Information
- All information provided on the Website regarding any Packages is based on the information available at the time of publication. The Company reserves the right to change any information contained in the Website before or after booking the Packages due to any event(s) beyond the control of the Company. In case the Company becomes aware of any change before the departure for a Package, the Company will take all reasonable steps to notify you before the departure for that Package. In the event of the Company becoming aware of the changes post the departure for the Package, the Company or a representative will inform you about the change.
- The prices quoted for a Package on the Website shall be calculated at therate prevailing at the time reserving the Package. The Company reserves the right to amend the prices published on the Website in case of currency fluctuations, changes in the various gross rates of exchange, and/ or fuel costs, special/ high season charge levied by the suppliers, hike in the airline/ rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by you.
Accommodation
- The Company shall take all reasonable steps at the time of selecting thehotels that form a part of the Packages. The selection is based on an internal assessment of the respective hotels and such hotels selected are usually the best in the respective categories. The Company endeavors to provide details of the hotel to you in advance vide proposed itinerary. However, the Company reserves the right to change hotels before booking, subject to availability or any other reason beyond its control. Once you opt for a certain category or star rating of a hotel, later no claim or dispute with regard to the star category or type of the hotel shall be entertained by the Company.
- The Company shall not be held liable or to make good any inconvenience or discomfort caused to you due to but not limited to the insufficient services provided at the hotel. The Company acts solely as a facilitator between you and the hotel and would under no circumstances be held responsible for inadequate services provided by the hotel.
- You shall be liable to make good any damage(s) caused by any act of yours or the act of accompanying guests to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. The Company shall not, in any way, intervene in the same. No request for the change of hotel shall be entertained after the booking is confirmed. In case you upgrade the hotel or change the hotel on your own, you agree to bear the charges incurred for change in the hotel or upgrade and shall not be entitled to claim it from the Company.
- You shall be responsible for your baggage and valuables. The Company shall not be liable for any loss of baggage or theft of your baggage or valuables during your stay in the hotels or any time during the tour.
Itinerary
- The Company shall provide a proposed itinerary to you prior to booking aPackage. Such proposed itinerary shall be subject to changes, including any changes made by any service providers. The confirmed booking details and hotel vouchers shared with you before departure and after payment of entire booking amount shall be final.
- The days and nights of the itinerary are decided as per the availability ofhotels and airlines. No claims regarding full utilization of last day or inclusion in the tour shall be valid.
- The Company shall take all reasonable steps at the time of finalizing the itinerary to ensure that the itinerary is as per your convenience and comfort and includes the Event requested by you. However, in the event of a change in the itinerary, the Company would inform you accordingly before your departure on the Package.
- Further, in the event of any change beyond the control of the Company in the itinerary post departure, the Company shall inform you accordingly as and when such a change occurs. The Company shall not be held responsible in any manner whatsoever for any loss that you might suffer consequent to such a change.
- The Company reserves the right to claim any additional expenses on account of delays or changes in the itinerary, caused by any reason whatsoever. The Company reserves the right to amend, alter, vary or withdraw any particular departure or substitute a hotel of similar category,or any other aspect of the itinerary, if deemed advisable or necessary.
- In the event that you miss out on attending any Event due to delay on your part, the Company would not be held liable to refund the money paid for the same. The Company may, in its sole discretion and subject to availability, provide changes in the itinerary made at your request. You agree to pay additional cost incurred due to such change/cancellation.
Visas and Cancellations Due to Visa Rejection
- All the Users traveling on a Package abroad must be in possession of a valid visa (including transit visa) to enter all the countries you intend to visit or pass through as a part of the Package. You are solely responsible for procuring such valid visa for your travel, and the Company shall not beo bliged to assist you in procuring it in any way. The Company is not liable or in any way responsible for any cancellation due to rejection of your visa.
- The Company is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to you for being unable to utilize the booking due to absence or denial of visa. Refund, if any, will be as per the applicable terms of booking and cancellation policy.
Promotion and Discounts
- The Company may, from time to time, launch some promotions and discount offers on Packages. In case of publication of any scheme offering any discount or benefit by the Company, the Company shall have the sole right to withdraw sucha scheme or discount at any time.
Insurance
- Unless explicitly provided by the Company, obtaining sufficient insurance coverage for your travel shall be your obligation. Insurance, if any, provided as apart of the Services by the Company shall be as per the terms and conditions ofthe third-party insurance provider. The Company merely acts as a facilitator in connecting you with insurance provider. You shall contact the insurance provider directly for any claims or disputes. The Company shall not be held liable in caseof partial acceptance or denial of the claims by the insurance provider.
Force Majeure Event
- Company and/or any third party service providers (including EventPartners) may be unable to honor any confirmed bookings in certain exceptional circumstances, such as due to acts of god, labour unrest, insolvency, business exigencies, cancellation or rescheduling of any tournament/match/game for any reason, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of the Company. If the Company has advance knowledge of any such situations where there may be a possibility of a booking be dishonoured, it will make its best efforts to provide you with similar alternative or refund the booking amount after deducting applicable service charges, if supported and refunded by the respective service providers. You agree that the Company being merely a facilitator of the Services booked, cannot be held responsible for any such force majeure circumstance. You have to contact the service provider directly for any further resolutions and refunds.
- You agree that in the event of non-confirmation of booking due to any technical reasons (such as network downtime, disconnection with thir dparty platforms such as payment gateways, banks etc.) or any other similar failures, the Company's obligation shall be limited to refunding thebooking amount, if any, received from you. Such refund shall completely discharge the Company from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by you.
Event Terms of Service
Any person purchasing tickets or registering for any event or experience (each, an "Event") organized by Sporta Technologies Private Limited under the brand name DreamSetGo ("Organizer") at Mumbai including any individual attending the Event utilizing tickets procured under such person's account or on their behalf, shall be referred to as "You" for the purposes of these Terms and Conditions.
Your Responsibility
- You shall be responsible for providing correct and accurate information with respect to Your identity proof documents, and any other document as required. The Organizer shall not be responsible for checking the veracity or checking for errors or inadequacies in the information provided.
- You undertake to abide by all procedures and guidelines in connection with the Event. You further undertake to comply with all applicable laws, regulations, orders, directions etc. issued by the authorities or any other statutory body empowered to do so with respect to the Event.
- The services are provided on an "as is" and "as available" basis. The Organizer expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability and fitness for any purpose.
- The Organizer shall not be responsible for providing any amenities, accommodations, transport, or any other services not explicitly stated as part of the Event.
- Professional cameras, recording instruments, arms, ammunition, outside food, beverages, alcohol, cigarettes, and similar items are not permitted inside the event venue.
Communication and Interaction
- You authorize the Organizer to contact You via phone, message, and email to communicate with You regarding the Event on behalf of the Company.
- The Organizer may send booking confirmations, cancellation, schedule change or any such other information relevant to the booking made by You, via SMS, internet-based messaging applications such as WhatsApp, voice call, e-mail or any other communication method provided by You at the time of booking.
- The Organizer shall not be liable for any issues arising from non-receipt of communication due to incorrect contact details provided by You. It is Your responsibility to ensure Your contact information is accurate and up-to-date.
- You hereby unconditionally consent to such communications via SMS, internet-based messaging applications such as WhatsApp, voice call, email or any other mode by the Organizer are:
- Upon Your request and authorization;
- 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulatory Authority of India (TRAI).
Organizer's Role and Liability
- The Organizer will always act as a facilitator by making necessary reservations for You with the respective service providers like the event venue provider, food and beverage vendors and any other third-party service providers for the Event (collectively referred to as "Event Partners"). The Organizer's liability is limited to providing You with a confirmed booking as specified for the Event.
- All seats and/or tables are subject to availability at the time of the booking/ purchase of tickets. You will not have the option to select any seat or seating number(s). This information will be made available by the Organizer prior to the Event. If You are not satisfied with the seating number/ position, no refunds will be applicable. In case of any force majeure event like natural disasters, health crisis, government restrictions etc. Organizer reserves the right to assign seats and/or tables as per available options or venue limitations.
- Any issues or concerns faced by You at the time of availing any services shall be the sole responsibility of the Event Partners. The Organizer will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Event Partner.
- The Organizer assumes no liability for the standard of services as provided by the respective Event Partners. The Organizer provides no guarantee with regard to their quality or fitness as represented by the Event Partners.
- The Organizer shall not be responsible for any delays in services provided by the Event Partners. Furthermore, the Organizer shall not be liable for any injury, death, loss, or damage caused by any act or default of any Event Partners or any third party or another attendee nor for any issues arising from rejection or disallowance, entry, or participation in any activity or event due to non-securing of the required identification proof, provision of incorrect information, failure to provide appropriate documentation, or any mismatch in the information provided by You.
- Any measures taken or imposed by the Event Partner or competent authorities and especially the police/security authorities for Your misbehaviour shall apply to You. You may be expelled from or refused entrance to the Event due to any misbehaviour or inappropriate conduct, regardless of whether such conduct results in subsequent acquittal of any offense by a court. The Organizer will not be liable for any costs, damages, or losses incurred as a result of such actions.
- The Organizer shall, insofar as permitted by law, not be liable for any matter whatsoever that is beyond the Organizer's control and shall not, in any circumstances, be responsible for any consequential or direct or indirect loss that may be incurred by You. You should keep your valuables with yourself at all times, and no liability is accepted by the Organizer for any loss of such valuables.
Indemnification
- You agree to indemnify, defend, and hold the Organizer, their affiliates, and their respective officers, directors, employees, and agents harmless from and against any and all claims, liabilities, damages, direct and indirect losses, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with Your participation in the Event, including but not limited to any violation of these Terms and Conditions or any negligent or wrongful conduct.
Assumption of Risk and Release of Claims
- You acknowledge and agree that Your participation in the Event is voluntary, and You understand the nature of the Event. To the maximum extent permitted by law, You agree that You solely assume the risks associated with attending the Event, including the risk of any catastrophic injury or death.
- To the maximum extent permitted by law, You (for Yourself, Your heirs, dependents, personal representatives, assigns, and anyone else who might make a claim on your behalf as a result of your death or injury) hereby release the Organizer, their affiliates, and their respective directors, officers, employees, contractors, representatives, agents, successors, and assigns, from any and all claims, demands, causes of action, suits, damages, losses, debts, liabilities, costs and expenses (including without limitation reasonable attorneys' fees and costs) that You may have now or in the future associated in any way with the Event.
Miscellaneous
- These Terms are subject to the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai.
- The Organizer reserves the right to provide the services and fulfil their obligations hereunder through their affiliated companies or third party service providers.
- Please note once the tickets are booked, tickets are considered sold and cannot be cancelled, replaced, or refunded. In the event the Organizer cancels the Event for reasons other than a Force Majeure Event, a full refund of the ticket price shall be issued to all attendees within thirty (30) days of the date of cancellation. Force Majeure Event shall include, but not be limited to, circumstances beyond the control of the Organizer, such as severe environmental conditions, unavailability of celebrity performers, war, declaration of war, riots, government directions, judicial orders, or any other unforeseen events rendering the Event impossible to conduct.
- You hereby grant the Organizer the right to use, in perpetuity, all or any part of the recording of any tape made of Your appearance on any channel for broadcast in any and all media globally and for advertising, publicity and promotion relating hereto.
- You hereby agree to be bound by the terms and conditions of the Event Partners and the conditions set forth in the confirmed booking notification, which shall be read in conjunction with these Terms.
- The failure by the Organizer to exercise, or a delay in exercising, a right or remedy under these Terms shall not constitute a waiver of that right or remedy, or any other rights or remedies.
- These Terms constitute the entire agreement between the Organizer and You regarding this Event.




